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FAQ

Contact us

  • Reservations
  • Payment
  • Guest rooms
  • Internet access
  • Lodging
  • Hotel facilities
  • Staying with children
  • Parking and transportation
  • Post office and delivery services
  • Tourist information Other information
  • Other information

Reservations

How do I book a room?
You can use the official website of the Granvista Hotel & Resort Group to book your stay. The room rates offered on the official website are discounted an additional 10% over the rates offered on other booking websites for the same package. See the following page for more information.
◆Official website reservations:Book here
Can I book a room by e-mail?
Rooms cannot be booked by e-mail. We apologize for any inconvenience this causes. Please make reservations by telephone or on the official website.
◆Telephone reservations:03-5524-2929
◆Official website reservations:Book here
Can I book a room on the day I want to stay?
Same-day reservations are available. Please check room availability on the website or by telephone.
◆Telephone reservations:03-5524-2929
◆Official website reservations:Book here
Is there a fee for cancelling a reservation?
There is a fee for cancelling a reservation less than 7 days before your arrival date. The following cancellation fees apply.
◆Do not show up: 100%
◆Day of arrival: 100%
◆24 hours before arrival date: 80%
◆72 hours before arrival date: 50%
◆7 days before arrival date: 20%
*For group reservations (5+ rooms), the dates cancellation fees are applied are different from the above.
For more information, see the Hotel Accommodation Agreement on the official website.
How can I confirm my reservation?
You can confirm your reservation, make changes and cancel your reservation on the My Reservations page of the official website. Enter your e-mail address and reservation number to access the confirmation page.
How can I change or cancel my reservation?
You can make changes to and cancel your reservation on the My Reservations page of the official website. Enter your e-mail address and reservation number to access the change and cancellation page.
Can I book a Special Internet Offer over the phone?
Special Internet Offers may only be booked online. Thank you for your understanding.

Payment

Can I pay by credit card??
JCB, Visa, MasterCard, American Express, UC, DC, Nicos, Diners Club and UFJ credit cards are accepted. *Accepted credit cards may vary when using online credit card payment.
When I booked a room, I chose "Pay by credit card online."
When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.
I need a receipt. Can I get one at the hotel when I check out?
When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.

Guest rooms

What are the basic types of guest rooms?
We offer Single, Double, Twin, Hollywood Twin, Connecting, Hollywood Connecting, Intergate Room, Deluxe Twin, Universal, and Junior Suite guest rooms. See here for more information. See here for more information.
What amenities are in guest rooms?
Face, hand and bath towels, toothbrushes, toothpaste, shampoo, conditioner, body soap, hand and face soap, loungewear, a hair dryer, razor, and hair brush are provided in guest rooms.
What items are available to borrow at the hotel?
Complimentary amenities available on request include an iron and ironing board, trouser press, baby cot, bed guard, extra blankets, extension cord, voltage transformer, bottle opener, desk lamp, sewing kit, umbrella, thermometer, nail clippers, ice pack or cooling sheets, DVD player, children's pajamas, pajamas (nightgown), XL-size pajamas, silverware and cutlery, potty training seat, diaper pail, and wheelchair. Please contact the front desk if you require any of these. Limited numbers of amenities are available and may be reserved in advance.
Are there women-only guest rooms?
We do not offer women-only guest rooms. We apologize for any inconvenience this may cause.

Internet access

Can I use my computer in my room?
Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.
Can I access the Internet from my room?
Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.

Lodging

What times are check-in and check-out?
Check-in time is 3:00 p.m., and check-out time is 11:00 a.m. These times may vary with special offers and packages. Please confirm the check-in and check-out times when booking your stay.
What should I do if I forget something in my room?
Please telephone the hotel directly (03-5524-2929). We will deliver any forgotten items by COD.
Can I keep my bags at the hotel before check-in or after check-out?
Yes, we offer a luggage storage service. Please request this service at the front desk.
Can I extend my check-out time?
Extended check-out is available for an additional fee.
Please ask at the front desk if you wish to extend your check-out time.
Additional fees are as follows.
・Up to 3 hours: 30% of basic room rate
・Up to 5 hours: 50% of basic room rate
・More than 5 hours: 100% of basic room rate
Does the hotel have a curfew?
There is no curfew, but the front doors are locked between the hours of 1:00 a.m. and 5:00 a.m. Please use the interphone if you are checking in during these hours. Checked-in hotel guests can use their card key to enter the hotel.
Is there room service?
Room service is not available. We apologize for any inconvenience this may cause.
What is the parking garage fee for guests?
The hotel does not have a parking garage. If you are arriving by car, we will provide information about parking nearby. We apologize for any inconvenience this may cause.
What about staying with small children?
Children may sleep in the parent's bed in Twin and Double guest rooms. Limited numbers of bed guards (complimentary) and baby cots (JPY2,000 service fee, tax not incl.) are available. Please reserve a bed guard or baby cot at your earliest convenience. Toothbrushes and other children's amenities for young guests are also available upon request at the front desk.
How much does a room upgrade cost?
Fees vary depending on your package and type of room. Please ask about upgrades at the front desk.
Is it okay to check in late?
There is no problem if you arrive later than expected. If you will be more than 24 hours late, however, please contact the hotel in advance (03-5524-2929).

Hotel facilities

Does the hotel have copy, fax and printing services?
Yes. These services are available at the front desk.
[Sending faxes] *Service fee charged
Please bring your papers to fax and the fax number to the front desk. Staff will fax them for you.
[Receiving faxes]*First 10 pages are complimentary.
Pages 11 and after are charged a service fee of JPY10 (tax incl.) per page.
Please have faxes sent to the front desk of the hotel, with the full name (first and last) of the recipient clearly written and the room number if known.
Fax number: 03-5524-2928
[Photocopies] *Service fee charged
Please bring your papers to photocopy to the front desk. Staff will photocopy them for you.
Can you buy souvenirs and gifts at the hotel?
We do not have a souvenir or gift shop. We apologize for any inconvenience this may cause.
Is there Wi-Fi in the hotel?
Complimentary Wi-Fi Internet access is available throughout the hotel.

Staying with children

Are bed guards available for use?
Yes. Please request a bed guard when booking your room or at the front desk if you need one.
Do you have hot water to make formula?
Please inquire at the front desk.
Do you have baby cots available?
Yes. There is a JPY2,000 service fee (tax not incl.) per night. Limited numbers are available, so please inquire at the hotel in advance if you wish to use a baby cot. Baby cots can only be placed in Twin type guest rooms.
Are there amenities for children?
The following amenities are available upon request at the front desk for elementary school-age children and younger.
◆Children's pajamas
◆Slippers
◆Toothbrush
◆Hand towel

Parking and transportation

What is the parking garage like (size, number of spaces, hours)?
There is a parking lot for exclusive use of our hotel guest.
However, there is a limit for the height to 1.55m due to the mechanical multistory parking space.
Please inquire us to confirm the details .
What is the closest station?
・Get off at Kyobashi Station on the Tokyo Metro Ginza Line. From Exit 1, the hotel is 1 minute on foot in the direction of Showa-Dori.
・Get off at Takaracho Station on the Toei Asakusa Line. From Exit 4, the hotel is 1 minute on foot in the direction of Chuo-Dori.
・Get off at Ginza-itchome Station on the Tokyo Metro Yurakucho Line. From Exit 7, the hotel is 5 minutes on foot.
・Get off at JR Tokyo Station. From the Yaesu South Exit, the hotel is 10 minutes on foot.
How do I get to the hotel from the airport (and vice versa)?
◆Access from Haneda Airport
Take the Keikyu Airport Limited Express and get off at Takaracho Station. From Exit 4, the hotel is 1 minute on foot in the direction of Chuo-Dori.
Take the Airport Limousine Bus and get off at Tokyo Station. From the Yaesu South Exit, the hotel is 10 minutes on foot.
◆Access from Narita Airport
Take the Keisei Narita Sky Access Line and get off at Takaracho Station. From Exit 4, the hotel is 1 minute on foot in the direction of Chuo-Dori.
Take the Airport Limousine Bus and get off at Tokyo Station. From the Yaesu South Exit, the hotel is 10 minutes on foot.
What is the closest highway exit to the hotel?
From the Kyobashi JCT on the Inner Circular Route of the Shuto Expressway, it is about 5 minutes to the hotel.。

Post office and delivery services

Can I send packages or mail to the hotel?
Yes. On the delivery form, please write the name your reservation is under, your check-in date, "Care of Front Desk," and the following address. If possible, please inform the hotel that you are expecting a delivery.
==================
[Guest name] [MM/DD check-in]
 Care of Front Desk
 Hotel Intergate Tokyo Kyobashi
 3-7 Kyobashi,Chuo-ku,Tokyo,JAPAN 104-0031
==================
Can I send deliveries from the hotel to my home or company?
Yes. A 24-hour delivery service is available at the front desk on the 1st floor. Shipping materials and delivery forms are also available. Please ask at the front desk if you need assistance.
Can I buy stamps at the hotel?
The hotel does not sell stamps, but they are available for purchase at nearby post offices and convenience stores.

Tourist information Other information

What places near the hotel do you recommend visiting?
Please ask the hotel staff any questions you have. They can also give you various printed pamphlets and information.
Is there convenient transportation by the hotel to sightseeing spots? How long does it take to get there?
Please ask at the front desk staff if you have any questions.
Can you arrange sightseeing bus tours?
Please ask at the front desk.
Can you arrange a rental car for me?
Please ask at the front desk.

Other information

Are there gift certificates I can use for staying at the hotel?
JCB, Visa, Nice, Stay, and UC gift certificates can be used.
Can you send me a pamphlet about the hotel??
Yes, please provide your name and address so we can send you a pamphlet. You can fill out the required fields on the contact form on the official website or contact us by telephone (03-5524-2929).

Inquiries

Hotel Intergate Kyoto Shijo Shinmachi

Hotel Intergate Kyoto Shijo Shinmachi

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